Quality of Service
Utility companies are continually under pressure to identify and create efficiencies across the generation and distribution of power services whilst maintaining Quality of Service (QoS) for their customers. As part of the critical infrastructure in countries around the world the risk of failure is something which companies are needing to mitigate at all opportunities.
Digitalization is helping them to change the way they operate and smart grids, smart meters and intelligent automation are just three examples of where technology is now underpinning their approach to the delivery of their services with many relying on devices and applications to deliver these areas of operation.
With reliance on networks for these connected devices and applications to work, providers need to ensure that the risk to network interruption, or in worst case scenario failure, is mitigated and getting an understanding on the performance of these devices and applications prior to them going live is essential to achieving this.
Various factors can impact the performance. The networks they rely on can get congested or suffer power outages which can cause long latencies and considerable data loss when it comes to the performance of devices and applications. This in turn can then impact the quality of service that customers receive from the utility providers.
Using network emulation utility providers can test the resilience of devices and applications across a mapped network the same as those on which they will be relying to deliver their services. Multiprotocol Label Switching (MPLS) Filtering can be used for utility companies who need to filter traffic based on MPLS labels and QoS/TTL values. Understanding how these will be impacted enables issues to be resolved in the test lab, long before end users encounter them.
This preventative activity can: